Terms & Conditions

Order Cancellation Policy

Once an order has been placed, it cannot be cancelled. No refund will be provided for cancelled orders. Please confirm your order details before completing your purchase.

Shipping & Transit Damage

Our responsibility is to pack and ship the product in perfect condition. Once the product has been shipped, ZenoVerse is not responsible for any damage that may occur during transit. In case of shipping damage, customers are requested to contact the respective courier service directly to raise a complaint or claim.

Product Card, J-Hook & Blister Condition

Most die-cast car cards may have minor imperfections, including creases, dents, bends, or damage to the J-hook. We do not guarantee that every card, J-hook, or blister will be in perfect condition. Customers are requested to consider these possible imperfections before placing an order.

Damaged Cars – No Refund or Replacement

ZenoVerse does not provide refunds or replacements for damaged cars, damaged packaging, card imperfections, J-hook damage, or blister damage. Customers acknowledge and accept these conditions when placing an order.

RTO (Return to Origin) Policy

If an order is marked as RTO (Return to Origin) due to reasons such as refusal of delivery, incorrect address, or failure to accept the shipment, the customer will be required to pay the applicable RTO charges and shipping charges again if they wish to receive the product.

If the customer does not wish to pay the additional charges, no refund will be provided, and ZenoVerse reserves the right to retain the order.

Responsibility Disclaimer

ZenoVerse's responsibility is limited to packing and shipping the product in good condition. Once the product has been shipped, we do not provide any guarantee, refund, replacement, or responsibility for transit-related damage, card condition, J-hook damage, blister damage, or damaged cars, subject to applicable consumer protection laws.